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For Specifics of the exact service offered please
contact us for a sample Service Level Agreement. We
provide a made to measure service for each Trust / Authority.
You are the customer. We work to your scheme. Abbey
Associates are vastly experienced and can offer advice
on how to set up or review your current lease car scheme.
These can vary between zero cost to the Trust option
to a more generous allowance scheme that is designed
to attract or keep staff such as community midwives
or community nurses where there is a shortage.
Our service is divided into two areas
1/ The Trust / Authority
Car leasing administration is not rocket science.
Once instructions and an accurate database is set up
the Trust should have very little involvement in the
running of the scheme enabling them to concentrate on
the core business of Health. Our customers find that
once we have taken over their scheme it runs smoothly,
they do not get complaints from the drivers, problems
with payroll or finance and the Inland Revenue issues
are all dealt with. We supply the required information
in timely reports to the required Departments.
2/ The Driver
This is the area that we find the most important.
The reason that the NHS supplies vehicles to drivers
is so that they have a good vehicle to conduct their
business in. They are fully insured and have the Corporate
Manslaughter issues dealt with by the administer. It
is good for the morale in the department and allows
the drivers to get on with their work without having
to worry about having a vehicle to complete their work
in. Abbey Associates quote the drivers directly. There
is no limit to the number of quotes they can have and
our staff are always happy to chat with the drivers
offering advice on current “special deals”or
suitable vehicles. We arrange delivery of the vehicle
directly with the driver. We assist them in all aspects
of their lease. Should they have an accident, any problem
with the vehicle, or advice on mileage issues we are
there to help. Our customer care reports that we receive
from the drivers constantly tell us that our staff “are
like friends that they have known all their lives.”
By keeping the drivers happy we keep the Trust or Authority
happy. |
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